I can't magically solve all problems. Most people (yourself included) don't provide nearly enough information to figure stuff out. Furthermore, I'm the only one that can even check for range bans, and you and about ten dozen other people ask me these things at any given time. If you can't be patient or can't be bothered to provide enough information, you can't hold it against me for ignoring it. If you have enough information and are serious about this, don't post here, post a new thread where Cecil linked above.
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