Originally Posted by Fat Desolate
When you're at the list of servers (before connecting to Smogon), click our server from the list, and change the "Trainer Name" field, then double-click to connect.
Omg thank you! I did that earlier, but I realised my name had special characters in it (accent marks).
But it ended up working, dunno why I never thought to remove them before; but thanks anyway! :)