Technical Support

**locopoke** · Jun 30th, 2012, 3:51:00 PM

I didn't see a thread for technical support of any kind so I decided to make one. I currently can't seem to connect to the Pokemon Showdown server, when I try to get on it gives me this message:

Quote:

Could not connect to Showdown server at sim.smogon.com:8000.

You may have mistyped the address, or the server may be down for maintenance. We apologize for the inconvenience.

My internet seems to be fine and according to other users there is nothing wrong with the server. What could be the problem?

***Zarel**** · Jun 30th, 2012, 10:05:33 PM

Most likely, a firewall of some sort. There's a small possibility a rogue firewall on your computer has locked it down really strictly (the default firewall included with any common OS doesn't do this; it's more likely to be a third-party one), but more likely, it's a firewall somewhere in your internet connection that you have no control over (a college dorm's router might be configured that way to prevent gaming).

**locopoke** · Jul 1st, 2012, 12:10:52 PM

Problem solved, don't know how.

Lucario_Guy · Jul 1st, 2012, 4:21:56 PM

Not sure if this counts as a technical issue, but I seem to have forgotten my password to my PS! account, Rukario-kun. Is there any way I could get my password sent to me via PM here on the forums, or perhaps just have the record of the account erased so I could re-make it (I've hardly wet my toes on the ladder, so I'm not concerned about my rating)? I'd really appreciate it! :D

Bad Ass · Jul 1st, 2012, 8:31:33 PM

i have the same problem as locopoke, except i'm at home so it's not like it's the fault of my college or anything...

MOET · Jul 2nd, 2012, 4:15:24 AM

I dont know if this is the correct place to put this, but would it be possible to make a version that could be support on opera for andriod instead of just firefox?

Downf4ll · Jul 2nd, 2012, 12:24:57 PM

My problem is that it just says:

"You have been disconnected - possibly because the server was restarted"

Now at first I just chalked it up to my bad luck (it wouldn't be the first time....), but I came on today with the same problem. Is the server actually down, or is my computer just being a jerk?

**verbatim** · Jul 2nd, 2012, 1:41:21 PM

Quote:

Originally Posted by Fat Downf4ll

My problem is that it just says:

"You have been disconnected - possibly because the server was restarted"

Now at first I just chalked it up to my bad luck (it wouldn't be the first time....), but I came on today with the same problem. Is the server actually down, or is my computer just being a jerk?

Earlier today we had a few issues, they have since been resolved, try to connect again, if that still doesn't work...
Are you using a variant of Internet Explorer by chance? IE9 is somewhat buggy and Showdown does not support earlier versions.

undisputed · Jul 3rd, 2012, 12:20:57 AM

I logged on today, and all the icons keep disappearing when I try to hover over anything or click. I can post screen shots if you would like. I'm currently running firefox on my netbook if that helps.

***Zarel**** · Jul 3rd, 2012, 11:50:13 AM

Screenshots would be interesting... I don't know what would do that... Firefox bug?

Bad Ass · Jul 3rd, 2012, 1:36:02 PM

Quote:

Originally Posted by Fat Bad Ass

i have the same problem as locopoke, except i'm at home so it's not like it's the fault of my college or anything...

hello. i'm still having this problem. i have no clue why it won't let me on. i tried the download on the PS homepage, still did the same thing...

Flashstorm1 · Jul 3rd, 2012, 2:49:11 PM

Yeah. I cannot connect to Pokemon Showdown regardless of which browser I use, which programs I have running, etc.

When I first connected to Pokemon Showdown through Chrome a few days ago, I was having few, if any, problems. Sure, there was lag, but I could still battle and follow the chat. Starting two days ago, I could no longer connect to the lobby through Chrome. If I somehow did make it to the lobby, the website would instantly freeze on me, making it "impossible" for me to do anything.

Just a few minutes ago, I tried connecting through Firefox. Though I don't have any issues with connecting to the lobby now, the website itself after I do connect starts to glitch up - similar to what undisputed mentioned above - and I soon get disconnected from the server. I'll also mention that I do lag, probably more to an extent than the other people who are able to get on and stay in the lobby with no other problems.

darkrai494 · Jul 5th, 2012, 9:20:38 PM

I seem to be having a problem with the entire site on my fire. no matter what browser I use, it always crashes or just doesn't load. help?

ZcX · Jul 7th, 2012, 12:30:56 AM

Same problem regarding connection issues.

...

I´m pretty sure it´s fault of my evil Internet connection, because I have tried with another computer linked to the same Internet connection and the answer is the same. The problem here is that I don´t know how to modify the router.

Superpowerdude · Jul 7th, 2012, 3:10:31 AM

Quote:

Earlier today we had a few issues, they have since been resolved, try to connect again, if that still doesn't work...
Are you using a variant of Internet Explorer by chance? IE9 is somewhat buggy and Showdown does not support earlier versions.

It is happening to me still "You have been disconnected - possibly because the server was restarted"

and I have internet explorer???

Nysyr · Jul 7th, 2012, 5:26:14 PM

Something done recently (June 5th+) just broke earlier versions of Firefox.

coolbiz · Jul 8th, 2012, 3:51:27 PM

Will this ever be Wii compatible?

Engdrew · Jul 8th, 2012, 4:44:25 PM

Is there any way to recover a password? I set it to something that I know for sure I typed correctly, logged in, played over two days normally. Then suddenly, it prompted me to provide password, but it always shows that my password is incorrect when I never changed it.

Someone help?

***Zarel**** · Jul 8th, 2012, 9:32:09 PM

Quote:

Originally Posted by Fat coolbiz

Will this ever be Wii compatible?

There are no plans for Wii compatibility at this time.

Quote:

Originally Posted by Fat Engdrew

Is there any way to recover a password? I set it to something that I know for sure I typed correctly, logged in, played over two days normally. Then suddenly, it prompted me to provide password, but it always shows that my password is incorrect when I never changed it.

Someone help?

I'm working on password recovery, but currently I'm too swamped to manually reset passwords. Sorry.

size-or · Jul 8th, 2012, 9:43:11 PM

First I get this:

"If the client is taking a long time to load, try refreshing in a few minutes. If it still doesn't work, Pokemon Showdown may be down for maintenance. We apologize for the inconvenience.

Initializing... DONE
Loading libraries... DONE
Loading client... DONE
Connecting to login server..."

And then I get this:

You have been disconnected - possibly because the server was restarted.

But the other day when I was at a different location with my laptop it was working just fine. PS also won't work on any other computers on the network I'm currently on so I'm not sure what's going on.

Derkpharocy · Jul 9th, 2012, 8:15:26 AM

It was working perfectly for me about an hour ago.. but now when I log on all i get is
"You hae been disconnected - possibly because the server was restarted"
It's really confusing me.

Sambobz · Jul 9th, 2012, 9:31:58 PM

internet explorer 9 kinda works but is soo slow that it's almost unusable and it disconnects every 2 minuets or so.

chrome and firefox get to: "connecting to logon server..." then "you have been been disconnected - possibly because the server was restarted"

I am trying opera now...
edit: Opera works great! after seeing it in it's true glory PS has won my heart... props dude for making this thing

prem · Jul 9th, 2012, 9:44:48 PM

that used to happen to me. it got fixed when i reformatted my computer... but you can try just deleteing and reinstalling firefox / chrome, and see if that helps

Manafii101 · Jul 11th, 2012, 5:10:19 AM

Quote:

Could not connect to Showdown server at sim.smogon.com:8000.
You may have mistyped the address, or the server may be down for maintenance. We apologize for the inconvenience.

Still getting this, even after reinstalling Firefox [13.0.1 (the latest version)].

It was working perfectly Saturday (7/7/12) and before. On Sunday however, I couldn't access it.

do i really need to download an alternate browser just to play?

Bribery · Jul 11th, 2012, 5:35:54 PM

Quote:

Originally Posted by Fat Manafii101

Still getting this, even after reinstalling Firefox [13.0.1 (the latest version)].

It was working perfectly Saturday (7/7/12) and before. On Sunday however, I couldn't access it.

do i really need to download an alternate browser just to play?

I get this error in Firefox as well, but it works fine on Google Chrome.

Jun 30th, 2012, 10:05:33 PM	#2
*Zarel >> BEGIN POSTBIT Super Moderator** Join Date: Aug 2011 Posts: 1,126 >> END POSTBIT	Most likely, a firewall of some sort. There's a small possibility a rogue firewall on your computer has locked it down really strictly (the default firewall included with any common OS doesn't do this; it's more likely to be a third-party one), but more likely, it's a firewall somewhere in your internet connection that you have no control over (a college dorm's router might be configured that way to prevent gaming). __________________ Pokemon Showdown \| Replay player \| No, I am not impressed that you know that my name is Guangcong Luo. The PS website says "Copyright Guangcong Luo" at the bottom, ffs.

Jul 1st, 2012, 4:21:56 PM	#4
Lucario_Guy Join Date: Apr 2009 Posts: 208 Poison Life, Poison Live!	Not sure if this counts as a technical issue, but I seem to have forgotten my password to my PS! account, Rukario-kun. Is there any way I could get my password sent to me via PM here on the forums, or perhaps just have the record of the account erased so I could re-make it (I've hardly wet my toes on the ladder, so I'm not concerned about my rating)? I'd really appreciate it! :D __________________ I wish The Koffings had actual albums released, with music like this. Then my life would be complete. <3

Jul 1st, 2012, 8:31:33 PM	#5
Bad Ass renounce all sin and vice! Join Date: Jan 2009 Posts: 1,893	i have the same problem as locopoke, except i'm at home so it's not like it's the fault of my college or anything... __________________ check out my youtube channel! i put up lots of good narrated matches between battlers you actually care about! tournament matches, finals, and any battle i deem entertaining. saddened by the lack of warstories on smogon? enjoy quality narration from a cute southern belle? spend your friday nights analyzing pokemon matches? then my youtube channel might just be for you...

Jul 2nd, 2012, 12:24:57 PM	#7
Downf4ll Join Date: Mar 2011 Posts: 95	My problem is that it just says: "You have been disconnected - possibly because the server was restarted" Now at first I just chalked it up to my bad luck (it wouldn't be the first time....), but I came on today with the same problem. Is the server actually down, or is my computer just being a jerk? __________________ Still trying to make a decent team. Modest Specs Solar Power Charizard Fire Blast vs. 4/0 Kingdra: 63.9-75.3%. That's a 4x resist. What a badass.

Jul 3rd, 2012, 12:20:57 AM	#9
undisputed The greatest oak was once a little nut that held its ground Join Date: Aug 2009 Posts: 2,028 Came by a fork in the road, and went straight	I logged on today, and all the icons keep disappearing when I try to hover over anything or click. I can post screen shots if you would like. I'm currently running firefox on my netbook if that helps. __________________

Jul 1st, 2012, 12:10:52 PM	#3
locopoke indulges in unsavory behavior Moderator Join Date: Aug 2007 Posts: 2,744	Problem solved, don't know how.

Jul 2nd, 2012, 4:15:24 AM	#6
MOET Join Date: Nov 2011 Posts: 194 Money on my mind cause money is all I think of.	I dont know if this is the correct place to put this, but would it be possible to make a version that could be support on opera for andriod instead of just firefox?

Jul 3rd, 2012, 11:50:13 AM	#10
*Zarel >> BEGIN POSTBIT Super Moderator** Join Date: Aug 2011 Posts: 1,126 >> END POSTBIT	Screenshots would be interesting... I don't know what would do that... Firefox bug? __________________ Pokemon Showdown \| Replay player \| No, I am not impressed that you know that my name is Guangcong Luo. The PS website says "Copyright Guangcong Luo" at the bottom, ffs.

Jul 3rd, 2012, 2:49:11 PM	#12
Flashstorm1 Join Date: Dec 2006 Posts: 1,374 Texas	Yeah. I cannot connect to Pokemon Showdown regardless of which browser I use, which programs I have running, etc. When I first connected to Pokemon Showdown through Chrome a few days ago, I was having few, if any, problems. Sure, there was lag, but I could still battle and follow the chat. Starting two days ago, I could no longer connect to the lobby through Chrome. If I somehow did make it to the lobby, the website would instantly freeze on me, making it "impossible" for me to do anything. Just a few minutes ago, I tried connecting through Firefox. Though I don't have any issues with connecting to the lobby now, the website itself after I do connect starts to glitch up - similar to what undisputed mentioned above - and I soon get disconnected from the server. I'll also mention that I do lag, probably more to an extent than the other people who are able to get on and stay in the lobby with no other problems. __________________ But everything changed when the Fire Nation attacked... Feel free to message me if you would like to add me on Skype, PSN, or Steam.

Jul 5th, 2012, 9:20:38 PM	#13
darkrai494 Join Date: Jul 2012 Posts: 14	I seem to be having a problem with the entire site on my fire. no matter what browser I use, it always crashes or just doesn't load. help?

Jul 7th, 2012, 12:30:56 AM	#14
ZcX Join Date: Sep 2010 Posts: 88	Same problem regarding connection issues. ... I´m pretty sure it´s fault of my evil Internet connection, because I have tried with another computer linked to the same Internet connection and the answer is the same. The problem here is that I don´t know how to modify the router. __________________ http://www.smogon.com/forums/showthread.php?p=3873311

Jul 7th, 2012, 5:26:14 PM	#16
Nysyr Join Date: Sep 2011 Posts: 74 Currently in the land of ragequit	Something done recently (June 5th+) just broke earlier versions of Firefox.

Jul 8th, 2012, 3:51:27 PM	#17
coolbiz Join Date: Aug 2010 Posts: 625 portal eye'd	Will this ever be Wii compatible?

Jul 8th, 2012, 4:44:25 PM	#18
Engdrew Join Date: Sep 2010 Posts: 9	Is there any way to recover a password? I set it to something that I know for sure I typed correctly, logged in, played over two days normally. Then suddenly, it prompted me to provide password, but it always shows that my password is incorrect when I never changed it. Someone help?

Jul 8th, 2012, 9:43:11 PM	#20
size-or Join Date: Sep 2010 Posts: 4 toronto	First I get this: "If the client is taking a long time to load, try refreshing in a few minutes. If it still doesn't work, Pokemon Showdown may be down for maintenance. We apologize for the inconvenience. Initializing... DONE Loading libraries... DONE Loading client... DONE Connecting to login server..." And then I get this: You have been disconnected - possibly because the server was restarted. But the other day when I was at a different location with my laptop it was working just fine. PS also won't work on any other computers on the network I'm currently on so I'm not sure what's going on.

Jul 9th, 2012, 8:15:26 AM	#21
Derkpharocy Join Date: Jul 2012 Posts: 2	It was working perfectly for me about an hour ago.. but now when I log on all i get is "You hae been disconnected - possibly because the server was restarted" It's really confusing me.

Jul 9th, 2012, 9:31:58 PM	#22
Sambobz Join Date: Feb 2011 Posts: 93	internet explorer 9 kinda works but is soo slow that it's almost unusable and it disconnects every 2 minuets or so. chrome and firefox get to: "connecting to logon server..." then "you have been been disconnected - possibly because the server was restarted" I am trying opera now... edit: Opera works great! after seeing it in it's true glory PS has won my heart... props dude for making this thing Last edited by Sambobz; Jul 9th, 2012 at 10:26:17 PM.

Jul 9th, 2012, 9:44:48 PM	#23
prem failed abortion Join Date: Mar 2011 Posts: 1,214 <@Sarenji> anyway i learned knitting pretty fast <@Sarenji> because im a woman Mentor	that used to happen to me. it got fixed when i reformatted my computer... but you can try just deleteing and reinstalling firefox / chrome, and see if that helps __________________ +Yamata no Orochi: I don't get pussy