Technical Support Mk. 2 (READ OP BEFORE POSTING!)

***Antar**** · Jul 22nd, 2012, 6:25:37 PM

Introduction

This thread is dedicated to technical support for Pokemon Showdown. This is not the place to post bug reports or feature requests--the only things that should go in this thread are requests for help doing something that you should be able to do already, like connect to the server or stay connected.

Also, if you are having trouble connecting, make sure that the login server isn't just down by clicking this link.

PS is still in development, so we may not have the answer to all your questions, but we'll try, and the information you provide should help us identify problem areas.

Rules

If you post a support request in this thread, it must contain the following information. If it does not, it will be deleted. If the information is irrelevant to your request/question, it probably belongs in SQSA

Please include the following information in your question:

Operating system
Web Browser (with version, if you know it)
Have you tried other browsers? If so, which one, and does this problem happen on them as well?
When did this problem start?
Your PS username
And of, course, your problem (include any error messages verbatim. give frequency, etc.).

In addition, you should not post if...

...your question is answered already in the FAQ post in this thread.
...you have a bug to report that's not technical, such as an error in tiering, Dream World ability releases, commands not working, etc. Make a new thread for each of those so that we can guarantee that they'll be seen.
...you have a suggestion for Showdown. The suggestions thread is here.
...your question has ANYTHING to do with the ladder or ratings. The ladder is in active development and is known to have problems.
...you want to ask a question about Shoddy Battle, Pokemon Laboratory or Pokemon Online. Smogon doesn't support the first two any more, and PO has its own forum.
...you want to report driver / moderator / administrator power abuse or would like to appeal a ban. Do so here and not in this thread.
...you don't know what Pokemon Showdown is, or you want to download it. Please refer to this thread.

Quote:

Originally Posted by Fat Example Post

Windows XP
Firefox 8
I've also tried Chrome and Opera. Same thing happens.
About a month ago
Antar
Every time I log onto the server, I get a flood of PMs from people who want me to fix shit. I figure people must be seeing my username as "Zarel" or "bmelts" and thus think I actually know enough to help them.

The easiest way for you to make a post like this is to quote-reply to the next post, remove the quote tags, and fill in the relevant information.

***Antar**** · Jul 22nd, 2012, 6:26:50 PM

Operating system
(Web Browser)
(Other Browsers?)
(When did this problem start?)
(PS username)
(Problem)

***Antar**** · Jul 22nd, 2012, 6:27:54 PM

FAQ
This will be filled in as we come up with the answers.

List of Supported Browsers

Chrome
Firefox
Safari
Safari for iPhone/iPod/iPad
Opera
Firefox for Android

List of Browsers Known Not to Work

Mew · Jul 22nd, 2012, 7:38:35 PM

...

I keep getting this whenever I try to go to Pokemon Showdown. On the mac download, Mozilla Firefox, Google Chrome and Safari.

I've tried from other mac systems with my home's internet connection, and that seems to work. It only seems to work on user accounts with admin rights, but I am not able to get those.

This all started since about two days ago, have you changed anything which causes this at my end?

Please help! I really want to play on PS!!

Zacchaeus · Jul 22nd, 2012, 7:46:26 PM

Operating system Windows 7
(Web Browser) IE9
(Other Browsers?)
(When did this problem start?) A week or two ago
(PS username)
(Problem) Same problem as Mew

fatsnorlax · Jul 22nd, 2012, 8:27:43 PM

Operating System-Windows 7
Browser-Chrome-not known-think I've had browser since new year and haven't updated
Started-Today
Username-fatsnorlax
Problem-ditto mew
I was DCd yesterday, and didn't immediatly reconnect.... this problem has been plaguing me for the day...

Ketsuban · Jul 22nd, 2012, 10:06:24 PM

Quote:

Originally Posted by Fat fatsnorlax

Browser-Chrome-not known-think I've had browser since new year and haven't updated

Chrome downloads new updates behind the scenes (unless you turn that functionality off) and applies them when you relaunch it. As such, there's not much need to specify a version number since most everyone just uses "Chrome"; anyone using the beta or dev channels knows they're doing so because they opted into it and can specify that they're using e.g. *checks about box* Chrome 22.0.1207.1 dev-m when reporting bugs.

Kiyo · Jul 22nd, 2012, 10:23:16 PM

Quote:

Originally Posted by Fat Mew

...

I keep getting this whenever I try to go to Pokemon Showdown. On the mac download, Mozilla Firefox, Google Chrome and Safari.

I've tried from other mac systems with my home's internet connection, and that seems to work. It only seems to work on user accounts with admin rights, but I am not able to get those.

This all started since about two days ago, have you changed anything which causes this at my end?

Please help! I really want to play on PS!!

Same thing on my mac, although i haven't tried on any other systems yet.

Hanketsu7787 · Jul 23rd, 2012, 12:00:46 AM

1. Windows 7
2. Chrome
3. Opera and Firefox 8
4. Around 4 pm
5. Saucy Wench
6. Every time I try to connect, it says disconnect detected.

White symphoni · Jul 23rd, 2012, 3:13:55 AM

Quote:

Originally Posted by Fat Mew

...

I keep getting this whenever I try to go to Pokemon Showdown. On the mac download, Mozilla Firefox, Google Chrome and Safari.

I've tried from other mac systems with my home's internet connection, and that seems to work. It only seems to work on user accounts with admin rights, but I am not able to get those.

This all started since about two days ago, have you changed anything which causes this at my end?

Please help! I really want to play on PS!!

I am having the same problem.

Operating system Windows xp
(Web Browser) Google chrome
(Other Browsers?)
(When did this problem start?) a few days ago
(PS username)RS White Symphoni
(Problem) The one which I QUOTE
__________________
XD

Sambobz · Jul 25th, 2012, 11:04:30 PM

Win7
Chrome
Others: safari, opera, IE9
I've had this problem since the beginning of time.
username = ★ce

I cannot get PS to work with chrome.

"Joining showdown server... "
then: "You have been disconnected - possibly because the server was restarted."

PS kinda works with IE but it is so laggy I can't really play normally.
Sarfari works better but it stops working after a few minuets the page just goes black(pretty sure this is just safari, not PS.) Opera and firefox have the same problem as chrome.

I have tried un-installing and then re-installing twice, that didn't work.

White symphoni · Jul 28th, 2012, 6:47:09 AM

Zarel can you please tell us how much you have advanced in solving our connection issue?

CrackinSkulls · Jul 28th, 2012, 7:15:05 AM

Windows7
Google Chrome
Safari and Firefox
When the server came back up after the DDoS
Dove97
Disconnecting every 2 mins

***Zarel**** · Jul 28th, 2012, 3:48:20 PM

It should be working again.

CrackinSkulls · Jul 28th, 2012, 7:42:45 PM

No it isn't :(. When i started it up it was working and then after 20 mins it just looped my last command like i posted in my bug report. After that it disconnects again. I will quote my bug report for you.

Quote:

Originally Posted by Fat CrackinSkulls

I previously posted a similar bug and i think ihave a little bit of an idea of what happened. I suffer from the D/C problem and i have found that it will repair itself sometimes for about 20 mins or so. However after 20 mins it seems to just replay my last command over and over again. I have attached to two images as an example.

...

and

...

and

...

and

...

Gone to the beach · Jul 29th, 2012, 11:48:32 AM

problem resolved by mod online.

limmengkang · Jul 30th, 2012, 3:40:32 AM

Am I the only one who still gets the reconnect message? It happening every 20 seconds and is impossible to play. I tried it on all browsers and my username is LMK

***Zarel**** · Jul 30th, 2012, 5:49:21 AM

I've heard several people talk about the "disconnect every few minutes" issue, but I don't personally have that problem (I think most people don't), so I don't know how to fix it.

I've heard that it's only been happening since the DDoS attacks, but since then, there've been no changes likely to cause it.

I think I'm going to need someone who does experience it to help test.

When you see the "Disconnected" menu, instead of hitting "Reconnect", open the developer console. In most browsers, this is F12. If that don't work, try Opt+Cmd+I or Ctrl+Shift+I.

Assuming Chrome, in the bottom right, you should see red circle next to a number: http://d.pr/i/vDgF

Click the number, and it should show an error message. Tell me the error message.

If there's no red circle, that's going to make things a lot harder to fix. :/

CrackinSkulls · Jul 30th, 2012, 6:20:42 AM

will do

Does this help?: "Unexpected response code: 400"

limmengkang · Jul 31st, 2012, 3:48:10 AM

It says "Uncaught Error: INVALID_STATE_ERR "

Edit: The Second time i needed to reconnect no error or red dot showed up

TIO · Jul 31st, 2012, 1:35:38 PM

I have the same error as pretty much everybody here.
Windows 7
Chrome
Nope.
Today, which is the first time I tried PS.
I don't have a username yet, because I keep being disconnected before I can get to round 3 in a battle.

Sardiini777 · Jul 31st, 2012, 2:31:15 PM

I have the same problem. I have to reconnect every minute. So annoying.

TIO · Jul 31st, 2012, 4:57:44 PM

Quote:

Originally Posted by Fat Sardiini777

I have the same problem. I have to reconnect every minute. So annoying.

OS, browser, etc.?

Doman · Aug 3rd, 2012, 3:53:02 PM

(Operating system) Windows 7
(Web Browser) Chrome (version 21.0.1180.60)
(Other Browsers?) Tried in IE9. Same problem.
(When did this problem start?) Last night, August 2 2012.
(PS username) Doman
(Problem) Pretty much the exact same problem that Mew has - I always get disconnected while on the login screen, during the "Connecting to Showdown Server..." step. Or rather, it was working entirely normally the first few days I used it (started on August 1, 2012), then disconnected me and my brother (PS username: SteamedRat) in the middle of a match. Neither of us have been able to successfully connect once since. There is no 'red circle' on the developer console as described in Zarel's post. downforeveryoneorjustme says it's just me.

spelle123 · Aug 3rd, 2012, 4:32:07 PM

can some1 help me with a issue i have?: when i try to log in it just stops at "Connecting to showdown server" then i dc it has been working fine the last days untill now, im using chrome on a mac

Jul 22nd, 2012, 6:26:50 PM	#2
*Antar Super Moderator** Join Date: Feb 2010 Posts: 2,048 DC Metro Area	Operating system (Web Browser) (Other Browsers?) (When did this problem start?) (PS username) (Problem) __________________ Codes and Hacks I Use PBR FC: 4898-8739-8815 (See here) Black FC: 4040 5386 0128 / White 2 FC: 4771 3664 7215 My Narrated PBR & Gen V Battles My Trade Thread Convert any sim team to pkms Pokemetrics: A Blog

Jul 22nd, 2012, 6:27:54 PM	#3
*Antar Super Moderator** Join Date: Feb 2010 Posts: 2,048 DC Metro Area	FAQ This will be filled in as we come up with the answers. List of Supported Browsers Chrome Firefox Safari Safari for iPhone/iPod/iPad Opera Firefox for Android List of Browsers Known Not to Work __________________ Codes and Hacks I Use PBR FC: 4898-8739-8815 (See here) Black FC: 4040 5386 0128 / White 2 FC: 4771 3664 7215 My Narrated PBR & Gen V Battles My Trade Thread Convert any sim team to pkms Pokemetrics: A Blog

Jul 22nd, 2012, 7:38:35 PM	#4
Mew Join Date: Jun 2010 Posts: 383 Rainbow Cloud	... I keep getting this whenever I try to go to Pokemon Showdown. On the mac download, Mozilla Firefox, Google Chrome and Safari. I've tried from other mac systems with my home's internet connection, and that seems to work. It only seems to work on user accounts with admin rights, but I am not able to get those. This all started since about two days ago, have you changed anything which causes this at my end? Please help! I really want to play on PS!! __________________ Join the UU community!

Jul 22nd, 2012, 7:46:26 PM	#5
Zacchaeus Join Date: Dec 2009 Posts: 3,268	Operating system Windows 7 (Web Browser) IE9 (Other Browsers?) (When did this problem start?) A week or two ago (PS username) (Problem) Same problem as Mew

Jul 22nd, 2012, 8:27:43 PM	#6
fatsnorlax Join Date: Jun 2011 Posts: 436 Ravnica	Operating System-Windows 7 Browser-Chrome-not known-think I've had browser since new year and haven't updated Started-Today Username-fatsnorlax Problem-ditto mew I was DCd yesterday, and didn't immediatly reconnect.... this problem has been plaguing me for the day... __________________ In due time, you will realize that this is the single most brilliant sig you have or ever will read.

Jul 23rd, 2012, 12:00:46 AM	#9
Hanketsu7787 Join Date: Jul 2012 Posts: 4 New York	1. Windows 7 2. Chrome 3. Opera and Firefox 8 4. Around 4 pm 5. Saucy Wench 6. Every time I try to connect, it says disconnect detected. __________________ "That was then, this is now, and yes its that simple"

Jul 25th, 2012, 11:04:30 PM	#11
Sambobz Join Date: Feb 2011 Posts: 93	Win7 Chrome Others: safari, opera, IE9 I've had this problem since the beginning of time. username = ★ce I cannot get PS to work with chrome. "Joining showdown server... " then: "You have been disconnected - possibly because the server was restarted." PS kinda works with IE but it is so laggy I can't really play normally. Sarfari works better but it stops working after a few minuets the page just goes black(pretty sure this is just safari, not PS.) Opera and firefox have the same problem as chrome. I have tried un-installing and then re-installing twice, that didn't work. Last edited by Sambobz; Jul 25th, 2012 at 11:06:48 PM. Reason: additional details

Jul 28th, 2012, 6:47:09 AM	#12
White symphoni Join Date: Mar 2012 Posts: 337 Where the ocean bleeds into the sky	Zarel can you please tell us how much you have advanced in solving our connection issue? __________________

Jul 28th, 2012, 7:15:05 AM	#13
CrackinSkulls Join Date: Mar 2012 Posts: 208 Where the hax demons live	Windows7 Google Chrome Safari and Firefox When the server came back up after the DDoS Dove97 Disconnecting every 2 mins __________________ VM me for an OU or Ubers rate! Check out my team(s): A Day at the Beach(Ubers) The time has come to battle the Elite 4! Challenge here

Jul 28th, 2012, 3:48:20 PM	#14
*Zarel >> BEGIN POSTBIT Super Moderator** Join Date: Aug 2011 Posts: 1,127 >> END POSTBIT	It should be working again. __________________ Pokemon Showdown \| Replay player \| No, I am not impressed that you know that my name is Guangcong Luo. The PS website says "Copyright Guangcong Luo" at the bottom, ffs.

Jul 29th, 2012, 11:48:32 AM	#16
Gone to the beach Join Date: Feb 2012 Posts: 83 They paved paradise And put up a parking lot	problem resolved by mod online. Last edited by Gone to the beach; Jul 29th, 2012 at 12:18:24 PM.

Jul 30th, 2012, 3:40:32 AM	#17
limmengkang Join Date: Jul 2012 Posts: 3	Am I the only one who still gets the reconnect message? It happening every 20 seconds and is impossible to play. I tried it on all browsers and my username is LMK

Jul 30th, 2012, 5:49:21 AM	#18
*Zarel >> BEGIN POSTBIT Super Moderator** Join Date: Aug 2011 Posts: 1,127 >> END POSTBIT	I've heard several people talk about the "disconnect every few minutes" issue, but I don't personally have that problem (I think most people don't), so I don't know how to fix it. I've heard that it's only been happening since the DDoS attacks, but since then, there've been no changes likely to cause it. I think I'm going to need someone who does experience it to help test. When you see the "Disconnected" menu, instead of hitting "Reconnect", open the developer console. In most browsers, this is F12. If that don't work, try Opt+Cmd+I or Ctrl+Shift+I. Assuming Chrome, in the bottom right, you should see red circle next to a number: http://d.pr/i/vDgF Click the number, and it should show an error message. Tell me the error message. If there's no red circle, that's going to make things a lot harder to fix. :/ __________________ Pokemon Showdown \| Replay player \| No, I am not impressed that you know that my name is Guangcong Luo. The PS website says "Copyright Guangcong Luo" at the bottom, ffs.

Jul 30th, 2012, 6:20:42 AM	#19
CrackinSkulls Join Date: Mar 2012 Posts: 208 Where the hax demons live	will do Does this help?: "Unexpected response code: 400" __________________ VM me for an OU or Ubers rate! Check out my team(s): A Day at the Beach(Ubers) The time has come to battle the Elite 4! Challenge here

Jul 31st, 2012, 3:48:10 AM	#20
limmengkang Join Date: Jul 2012 Posts: 3	It says "Uncaught Error: INVALID_STATE_ERR " Edit: The Second time i needed to reconnect no error or red dot showed up Last edited by limmengkang; Jul 31st, 2012 at 4:02:28 AM.

Jul 31st, 2012, 1:35:38 PM	#21
TIO Join Date: Jul 2012 Posts: 734	I have the same error as pretty much everybody here. Windows 7 Chrome Nope. Today, which is the first time I tried PS. I don't have a username yet, because I keep being disconnected before I can get to round 3 in a battle.

Jul 31st, 2012, 2:31:15 PM	#22
Sardiini777 Join Date: Nov 2010 Posts: 150	I have the same problem. I have to reconnect every minute. So annoying. __________________ †

Aug 3rd, 2012, 3:53:02 PM	#24
Doman Join Date: Jan 2007 Posts: 11	(Operating system) Windows 7 (Web Browser) Chrome (version 21.0.1180.60) (Other Browsers?) Tried in IE9. Same problem. (When did this problem start?) Last night, August 2 2012. (PS username) Doman (Problem) Pretty much the exact same problem that Mew has - I always get disconnected while on the login screen, during the "Connecting to Showdown Server..." step. Or rather, it was working entirely normally the first few days I used it (started on August 1, 2012), then disconnected me and my brother (PS username: SteamedRat) in the middle of a match. Neither of us have been able to successfully connect once since. There is no 'red circle' on the developer console as described in Zarel's post. downforeveryoneorjustme says it's just me.

Aug 3rd, 2012, 4:32:07 PM	#25
spelle123 Join Date: Mar 2012 Posts: 18	can some1 help me with a issue i have?: when i try to log in it just stops at "Connecting to showdown server" then i dc it has been working fine the last days untill now, im using chrome on a mac