Introduction This thread is dedicated to technical support for Pokemon Online. Since we're not the Pokemon Online website, we merely use Pokemon Online, we may not have all of the answers to your questions. We'll still try. The only questions that belong here are those related to getting PO working or getting the server working. Any other questions related to Smogon's PO server, such as understanding the tiers or whatnot, belong here. Rules If you post a support request in this thread, it must contain the following information. If it does not, it will be deleted. If the information is irrelevant to your request/question, it probably belongs in SQSA Please include the following information in your question: PO version number Operating system and version Can you connect to other servers? When did this problem start? Your PO username And of, course, your problem (include any error messages verbatim--if the error has a number, this will be especially helpful). In addition, you should not post if... ...the answer to #1 isn't "1.0.53" and the answer to #3 is "I can't connect to any server. If you're not using our custom client, and the issue is universal for ALL servers, it means it's not our issue, and you should take it up with the developers: http://pokemon-online.eu/forums/ ...you have a bug to report that's specific to the server, such as an error in tiering, Dream World ability releases, commands not working, etc. Make a new thread for each of those so that we can guarantee that they'll be seen. ...you have a suggestion for the server. Make a new thread, do not post it here. If you post it here, it will get lost and likely not addressed by me personally. ...you want to ask a question about Shoddy Battle or Pokemon Laboratory. Smogon doesn't support those simulators any longer. ...you want to report driver / moderator / administrator power abuse or would like to appeal a ban. Do so here and not in this thread. ...you don't know what Pokemon Online is, or you want to download it. Please refer to its website here. For download issues pertaining to 1.0.53S, Smogon's custom client, post here. The easiest way for you to make a post like this is to quote-reply to the next post, remove the quote tags, and fill in the relevant information.