Had this issue a few times when no staff were active and i needed to log off with a help ticket active, can it be made so that logging off doesn't automatically close a ticket? As an alternative perhaps the ticket can remain open until it's been viewed by staff and manually exiting the room may allow one to close the ticket.
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Done Don't automatically close help tickets if a user logs off
- Thread starter Ailura
- Start date
This already happens, mostly. Just force close your browser. A while ago I made it so that if the ticket creator logs off, the ticket stays open and is just marked a different color to indicate that the creator is offline. We can't remove the popup without allowing easily leaving the rest of the time; but you can just force your browser to close to bypass the popup.