Names, Passwords, Rooms, and Servers: Contacting Upper Staff

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EV

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PS Policy Head
#1
Pokemon Showdown has a large and varied staff, but not everything can be easily handled by our lovely mods. This is for information on how to request anything that needs a Pokemon Showdown Senior Staff member to handle, including Name resets, Private Room Requests, Server Registration and Complaints.

When making a post, please state clearly in the subject what you are requesting so the appropriate staff member can find your request. This can be as simple as "Name Request" "Server Registration" "Room Request" or "Complaint".

If you post a request on Admin Requests forum and then PM or VM or bug admins or leaders in any way for them to immediately read it, it is going to be denied instantly and you are going to be blocked from having admin requests. There are other people waiting for their requests to be answered, which they are in order; and administrators may be too busy to reply soon. The process can take from days to weeks sometimes. Keep this in mind.
 
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EV

How did I get here?
is a Battle Server Administratoris a Super Moderatoris a Site Staff Alumnusis a Smogon Social Media Contributor Alumnusis a Community Contributor Alumnusis a Contributor Alumnusis a Smogon Media Contributor Alumnus
PS Policy Head
#1
Name / Password Resets
Claiming Names
As of late numerous users have been contacting us in order to get certain "inactive" accounts reset on PS!. Please, from now on, before getting in contact with us, make sure you fulfill one or more of the following conditions:
  1. you are a contributor to Smogon (badgeholder) or Pokémon Showdown! (coder - spriter);
  2. you are a global driver-moderator and/or a Room Owner of a public room.
Exceptions to the above cases will be granted to:
  1. particularly helpful global voices;
  2. established community members who've owned the corresponding Smogon account for a long time.
Under any circumstance, account resets will only be granted if the applicant provides convincing reasons. For instance: "I really like the name" is not a valid reason to request a reset. Likewise, owning a newly registered account or having had a recent name change on Smogon doesn't qualify you for a name reset on PS!.

If you want an account reset and you think you're qualified for it, then feel free to post a motivated request in the Other Admin Requests Forum.

Thanks for the cooperation.

Passwords
If you forgot your password to your account, post in the Other Admin Requests Forum with your PS username. We'll need to clarify a few pieces of information before resetting the account. Alternatively, you can message a staff member on PS who can relay your request an admin in real time, provided one is online.
 
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EV

How did I get here?
is a Battle Server Administratoris a Super Moderatoris a Site Staff Alumnusis a Smogon Social Media Contributor Alumnusis a Community Contributor Alumnusis a Contributor Alumnusis a Smogon Media Contributor Alumnus
PS Policy Head
#2
Room Requests

Pokemon Showdown has a great many topical, public rooms but that's not always what people are after. If you want to request a Private Room on Pokemon Showdown, please make sure you fulfill the following criteria.

**New Requirements, Please Read Carefully**

  1. The originator of the request must hold global voice (or higher) or room driver (or higher) in a public room.
  2. Before requesting a private room, be prepared to back up your request with proof that there is indeed an active userbase interested in the concept room. This can include an active PS groupchat, Discord group or forum. Note that we look for consistent interest and activity, so please provide examples over an extended period of time.
  3. Neither you nor any of your Co-Owners have been punished for anything on Pokemon Showdown recently.
  4. You must have a Smogon account you can post with.
  5. The room's topic must be well defined and have some reason to exist besides just being a casual hangout for your friends. You need to be able to answer yes to these questions: "Does this room have the potential to go public at some point under the right circumstances?" And if not, "Does it at least satisfy a demand for a reasonably sized group of users?"
If you cannot fulfill these requirements, don't request the room and use a groupchat instead. See the Help room on Pokemon Showdown for assistance with making a groupchat.

If you are able to meet these requirements please post a request for a room with at least 30 unique users in the Room/Server Requests Forum.
 
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EV

How did I get here?
is a Battle Server Administratoris a Super Moderatoris a Site Staff Alumnusis a Smogon Social Media Contributor Alumnusis a Community Contributor Alumnusis a Contributor Alumnusis a Smogon Media Contributor Alumnus
PS Policy Head
#3
Server Requests
IF YOU DO NOT UNDERSTAND ANYTHING MENTIONED BELOW, DO NOT CONTACT AN ADMIN BECAUSE YOUR SERVER WILL NOT BE REGISTERED.
THIS IS SPECIFICALLY FOR PEOPLE WHO ALREADY HAVE A SERVER RUNNING.

If you are already hosting a server and want it registered with Pokemon Showdown, feel free to fill out the form below and post it in the Room/Server Requests Forum.

Note: You are allowed to have your own rules: you don't have to use the official PS rules. But in addition to your rules, you MUST ALSO follow these global rules:

1. Do not break US laws and do not have any sexual content, this includes any content on your server that would be illegal to show to children (no porn, no hacking, no DDoSing, etc)​
2. Do not impersonate usernames you don't own (don't change the code to give yourself an account you don't actually have, don't use Unicode in usernames to impersonate, don't use /a to pretend to be someone you're not)​
3. Do not impersonate staff (don't claim to be speaking on the authority of PS global staff unless you actually are)​
4. Follow the privacy policy (keep IP addresses and alt information secret, don't use them for anything other than enforcing bans/punishments)​
5. Don't piss off the Pokémon Company or Google (no charging money for anything, no scamming, no doxxing, etc)​
6. You are expected to be technically competent (our staff do not have time to be your tech support)​
7. You are expected to have good judgment (if someone you set as server owner takes over your server, your server will be deleted)​
8. The following cannot be used to host your server: Cloud9​
9. We reserve the right to change these rules in case something serious comes up, but we promise that we'll be as fair as possible and we'll pretty much always give you fair warning and opportunities to change​
We also recommend not changing Config.backdoor; allowing us to control your server helps us deal with accidental rule breakage without having to ban your server.​

Server Name: (must be at least 4 characters)
Server Address: (the server's IP, usually in the form of [serverip].psim.us)
Owner's PS Name: (Must be at least 3 months old)
Owner's Smogon Name: (Must be at least 1 week old)
Owner's contact Email:

Please note that Pokemon Showdown expects all of its registered servers to maintain consistent and reliable uptime. For this reason, do not ask to register a server without having at least 36 hours of continuous uptime.

DO NOT contact chaos or Zarel to get your server registered. They don't deal with server registrations.
 
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EV

How did I get here?
is a Battle Server Administratoris a Super Moderatoris a Site Staff Alumnusis a Smogon Social Media Contributor Alumnusis a Community Contributor Alumnusis a Contributor Alumnusis a Smogon Media Contributor Alumnus
PS Policy Head
#4
Complaints
If you have a problem with a Global Moderator, Driver, or Room Owner then we ask that you please send us your complaints via the Other Admin Requests Forum. Please be thorough in your report, explaining clearly what the problem is, how it happened, who it was with and giving us as much proof as you currently have available of any wrongdoings. Be assured that ONLY Pokemon Showdown Senior Staff are able to view the posts in that forum, confidentiality is assured.

Do understand that we take all complaints very seriously and will investigate any problems to the best of our ability. False reports are not appreciated and if we are able to identify them, will be dealt with harshly.
 
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