Technical Support Mk. 2 (READ OP BEFORE POSTING!)

OS: Windows 10
Browser: Google Chrome
Other browser: I've tried this in the PS program, Google Chrome, and on Internet Explorer.
When started: A few months ago
Username: Soupergameboy
Problem: I receive an error message "Couldn't connect to server!" every time I try to get on PS even without logging in.
 
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OS: Windows 10
Browser: Google Chrome
Other browser: Internet Explorer and it seemed to work there
When started: Today
Username:
Braken20
Problem: I can't see the list of pokemons in teambuilders, icons are gone and i can't see the ability list and move list
 
OS: Windows 10
Browser: Google Chrome
Other browser: Internet Explorer, but the problem did not happen here.
When started: Today
Username: CallMeJJok3R
Problem: Every time I search for a battle it put the game under my games tab like this but doesn't put me in the game. Anytime I try clicking on it to join the game or try to join any other games, my page reloads & freezes. It doesn't want to load the game. I'm able to talk in chats and team build. But just can't join/view/play games. I've talked to the help room and they have no idea.
 
Operating system
Windows 10
Web Browser (with version, if you know it)
Software version
Have you tried other browsers? If so, which one, and does this problem happen on them as well?
The problem happens only on the software version, it works on the browser versions
When did this problem start?
I started having it about a week ago
Your PS username
LifeofaGuardian
And of, course, your problem (include any error messages verbatim. give frequency, etc.).
Every time I try to hide the chat window in the Windows version of the tool, the entire tool closes. There are no error messages. At first this only happened when I tried hiding chat while in the Team Builder but now it just happens every time I try to hide chat.
 
I am using a computer with windiows 10 on mozilla firefox, google chrome, and microsoft edge I get the error ":PS is under heavy load and cannot accommodate your connection right now." This also occurs when I use the computer and phone application . This also only occurs when I am on the internet where I am staying, but that makes it harder to do fights. My PS nickname is KidSeraph. This has gone on for at least the last three weeks.
 
  1. Operating system: Chrome OS
  2. (Web Browser) Google Chrome
  3. (Other Browsers?) No
  4. (When did this problem start?) At least a week ago
  5. (PS username) Lucielle005
  6. (Problem) Stuck at "loading client..."
 
Well hello, I'm currently having a problem with showdown on my mobile !
  1. Operating system Android
  2. (Web Browser) Maxthon
  3. (Other Browsers?) Puffin/Google chrome
  4. (When did this problem start?) Since I have my new phone
  5. (PS username) couscousargente
  6. (Problem) So, I have the issue where I can't use chat since showdown apparently detects that I have a proxy even tho I don't, I tried with different browsers but the problem won't go away, anyone could help me?
 

HoeenHero

The Misspelled Hero!
is a Battle Server Administratoris a Community Leaderis a Programmer
Community Leader
  1. Windows 8.1 & iOS 11.4.1
  2. Chrome & Safari
  3. N/A
  4. 08/02/2018
  5. Daddy The Spanker
  6. I am unable to battle “ZU” on the ladder. I can validate teams as ZU and I can challenge others to ZU battle, but I cannot battle strangers in that format.

Any help would be appreciated! Thanks!
The ZU tier is a rotational ladder, it will be ladderable again next month, but currently isn't.
 
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Funbot28

Breaking hearts since '09
is a Pre-Contributor
  1. Windows 10
  2. Google Chrome
  3. Firefox
  4. Recently (about 2 weeks now)
  5. Funbot28
  6. Computer crashes when I try to export all my teams all at once (note I have over 500 teams saved however). Is there a limit?
 
  1. Operating system: Ubuntu 18.04 \ Android 7.1.1
  2. Web Browser (with version, if you know it), Firefox
  3. Have you tried other browsers? If so, which one, and does this problem happen on them as well? Chrome and chrome on android
  4. When did this problem start? 18/18/18
  5. Your PS username eyalmazuz
  6. And of, course, your problem (include any error messages verbatim. give frequency, etc.). I get could not connect to server message on my browsers and even on mobile data on my phone
 

HoeenHero

The Misspelled Hero!
is a Battle Server Administratoris a Community Leaderis a Programmer
Community Leader
  1. Operating system: Ubuntu 18.04 \ Android 7.1.1
  2. Web Browser (with version, if you know it), Firefox
  3. Have you tried other browsers? If so, which one, and does this problem happen on them as well? Chrome and chrome on android
  4. When did this problem start? 18/18/18
  5. Your PS username eyalmazuz
  6. And of, course, your problem (include any error messages verbatim. give frequency, etc.). I get could not connect to server message on my browsers and even on mobile data on my phone
The server was down for a few hours last night due to a crash with sockets, were up now though.
 
  1. Operating system: Windows 10
  2. Web Browser (with version, if you know it): Whatever the most recent version of Firefox is--62.0?
  3. Have you tried other browsers? If so, which one, and does this problem happen on them as well?: Yes, I briefly tested it on Chrome and wasn't seeing it--though it's somewhat intermittent even on Firefox.
  4. When did this problem start?: A couple months ago, I think?
  5. Your PS username: saltyseahag69
  6. And of, course, your problem (include any error messages verbatim. give frequency, etc.): It's minor, and complicated to explain, but it trips me up sometimes.
Basically, every now and then my options for the next turn appear before the animation for the previous turn has started playing.

That is, the normal order is:
Turn N: Players choose a move. After choosing a move, the Move and Teammate buttons all disappear, and are replaced by the "waiting for opponent" message and the "cancel move" button.
Turn N: When opponent has selected their move, the "waiting for opponent" message and "cancel move" button disappear. They are replaced by the "skip turn"/"skip to end" buttons. The move animations for Turn N play out.
Turn N+1: When the animations end, or when they are skipped, the skip buttons disappear. They are replaced by the move and teammate buttons for the game's Turn N+1. (or, if my active pokemon fainted, only the teammate buttons are clickable).

What's happening is that the Move and Teammates buttons for Turn N+1 are flashing up on my screen between the "waiting for opponent" and "skip turns" displays. They usually stay up for a couple seconds, and then they're replaced by the "skip turn" buttons. The animations are delayed until this happens.

This happens in a wide variety of situations--even in cases where I use U-Turn, am affected by an Eject Button, or when my active Pokemon is KO'd by the opponent, when I can only send in a replacement. I'm pretty sure it also shows up when I'm waiting for opponent input (e.g., when I KO their 'mon). It also happens when my opponent has input their move first, and I'm the one submitting my move later: The "waiting for opponent" message appearing doesn't seem to be a critical part of the bug.

The reason I'm posting this is just because a lot of the time when this happens (and it's not every time, though it does occur frequently), it looks like my input for Turn N wasn't registered, and I reflexively re-click my move. This effectively lets me input a move almost immediately after the turn starts, without even having to click the "skip turn" button. If my opponent is mashing their own buttons, then I don't always have time to cancel the input before Turn N+1 starts playing out.

Obviously, this isn't a big deal or a major priority, and can be avoided mostly by my just waiting literally two seconds instead of clicking on Moonblast as fast as I can like a Skinner rat, but if it's an easy fix it would be nice. I wonder if there's some ordering of display protocols that's finishing in the wrong order, or something.

Let me know if the problem isn't clear--it doesn't really impact actual gameplay beyond leading to slightly more misclicks than usual, so I apologize for the absolutely monstrous post detailing it, but it does intermittently pose a mild annoyance and we certainly can't have that.
 

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