Rejected Specify which room needs backup in Help Tickets

[Aquaa]

From time to time, I file help tickets so I can get backup for staffing in Lobby, which happens a lot.

An important thing to note about staff being available for watching rooms is that it really depends on whether they are, in their current circumstances, able to keep an eye out on a room that is intense in magnitude as, for example, Lobby or Tournaments. Or a room that requires attention more consistently than others such as Help room which has a very specific focus. So it would be easier for both me and global staff if the specific room that requires another pair of eyes is specified in the ticket. It's also important to note that if staff find a room that they're familiar with (such as having staff experience in Mafia/Game Corner or something) they'll have already known the rules and may, without hesitation, proceed to claim the ticket. If not, they may abstain.

Understandably, some staff don't have the time to be paying close attention to those sizeable and/or unfamiliar rooms so it would be less suspenseful for me and more convenient for the staff to know what room they're dealing with when finding a help ticket for room watching.

 

[DaWoblefet]

What's wrong with just saying what room it is in the ticket? That's what we currently do.

 

[Aquaa]

What's wrong with just saying what room it is in the ticket? That's what we currently do.

It would be more effortless, as some staff may join the room only to discover that they can't moderate it. The users who also file the tickets get pinged when someone joins, so I often assume the staff is able to moderate it and thus, make quick preparations to go AFK. Therefore, I think it's much easier if they can decide beforehand whether or not to keep an eye out on the room.

If this option is not desirable, may I recommend that the users don't get pinged simply by staff joining the room? Maybe have them only get pinged if the staff choose to join/moderate the room that needs watching. Otherwise, users get notified and assume the staff will be able to join/moderate the room, which can sometimes not be the case.

If anyone would like to propose alternate solutions to simplify this, feel free to comment.

 

[Cassiopeia]

I mean, we (gstaff) can just hover over the ticket in the display to see what the creator said - does that not work?
(we are also working on some changes to this ticket type coming soon)

 

[Aquaa]

I mean, we (gstaff) can just hover over the ticket in the display to see what the creator said - does that not work?

Tbh if this was considered a solution, users would not be pinged only to later find out that the staff can't help watch a room. See, that's the main issue I have -- so anything to make that happen less or not happen at all would be considered a solution, imo.

PS: I'm generally not pushy with suggestions so I'm not really adamant about this particular -- or any suggestion I make. So if the staff feel that this suggestion is unideal or unfeasible, by all means, no worries. I would just find this to be a QOL change for the aforementioned reasons. If the staff can abstain from claiming a ticket without users getting notified, it would be easier on both ends.

 

[Annika]

I don't really see the need for this; I mouse over room assistance tickets before taking them to decide whether I can take the ticket.

 

[Aquaa]

I don't really see the need for this; I mouse over room assistance tickets before taking them to decide whether I can take the ticket.

Fair enough. This is a fine enough solution, I suppose. I didn't think this was already an option because there were cases for me when staff joined then left when they decided they cannot moderate the room and I got highlighted. So that's what lead me to making this suggestion. If you could do the hovering more often, this will occur less.

Thanks for your replies.

 

[Aquaa]

I know this suggestion was rejected, but I just want to point out that it is now possible to specify which room needs moderation when opening help tickets, and I'm unsure if this has anything to do with this thread. Nonetheless, thought it's worth mentioning here since it's actually the exact kind of thing I was recommending lol