regarding your tech support post: you might want to try these, this is what I went through (eventually I essentially had to use different wifi)
https://www.ionos.co.uk/digitalguide/hosting/technical-matters/err-connection-refused/
make sure you have your teams backed up
https://www.ionos.co.uk/digitalguide/hosting/technical-matters/err-connection-refused/
make sure you have your teams backed up