Unfortunately, it's an annoying amount of work to manually do all the checks to see who you say you are, and only upper staff members (which is a very small number of people) have the access to the information required to do the checks, so we don't really have the resources to make it easier to find.
My plan is to add e-mail address registration so you can do e-mail address password resets in the future. Until then, I'm not comfortable making any changes along these lines; sorry.