Technical Support v2 [READ ORIGINAL POST before posting]

[txlix]

Yes were down again, were working on it

gl hope it isn't too stressful for u guys <3

 

[WooperFan3]

its back up again now

 

[WooperFan3]

it went back down.

 

[HoeenHero]

it went back down.

Were aware and working on it, no need to post here.

 

[flutterfan]

It looks like it’s down again as I got the “couldn’t connect the server” error. I figure that you guys are already probably working on it though,

 

[kingbaruk]

After the crash my bot is no longer able to connect, do I have to change something?

 

[HoeenHero]

After the crash my bot is no longer able to connect, do I have to change something?

Make sure your connection string is using a secure websocket connection eg: wss://sim.smogon.com/showdown/websocket

 

[bdt2002]

Good afternoon, Showdown team. It had come to my attention that another user seems to have run into a login issue with their account where their username was replaced with mine somehow. Neither of us are aware of how this happened, but I can at least confirm there hasn’t been any significant security issues on my part. Is there any chance we could work through this?

 

[count_tokeula]

1. Windows 11
2. Vivaldi
3. Yes, I used Firefox, Edge and Chrome
4. Your PS username
5. And of, course, your problem (include any error messages verbatim. give frequency, etc.).

 

[JoaF]

1. MacOS
2. Chrome
3. Brave/Safari
4. kokeri/JoaF
5. Photo below

 

[the best worst]

Is showdown down at the moment?

 

[dassadasfasfafgewf]

Is showdown down at the moment?

Seems to be, cloudflare says so.

 

[Hecate]

Yes. Our server provider is having an outage and they're currently working to fix it. All we can do is wait, no need to post here about it.

EDIT: We're back up.

 

[flutterfan]

The server is still not working for me?

 

[HoeenHero]

The server is still not working for me?

Were dealing with the login server not booting correctly.

For others: were aware of the issue, posting here wont help so just be patient.

 

[R.para ti]

I read the ups post, but,
Android
Google/Google Chrome
R.Para ti
Why i can't put my name and enter in showdown (i can see my teams and chat running, but my name is in loading and can not loggin(

 

[HoeenHero]

I read the ups post, but,
Android
Google/Google Chrome
R.Para ti
Why i can't put my name and enter in showdown (i can see my teams and chat running, but my name is in loading and can not loggin(

Were dealing with the login server not booting correctly.

For others: were aware of the issue, posting here wont help so just be patient.

 

[HoeenHero]

Ok, login server is back online, you should be able to login now. Again, with lots of people trying to connect there may be high load for a bit. If your having trouble wait a few minutes and try again.

 

[AnnaTheCatGirl]

What type of bug are you reporting? Client

What is the bug?
Whenever I load the page, it gets stuck on Loading client. Image is everything I can see.

Are you able to replicate it? If so, how?
It happens every time I try to open or reload the page. I tried to fully close Chrome, dis/reconnect my internet, and restart my computer and nothing has gotten it to go away.

 

[adjustments]

Hey, ever since the resolution of the outage yesterday I still haven't been able to connect on my main browser. Smogtours and other side servers still work for me, its just main that isn't working. Edit: I played with DNS settings too to see if that would help and it did not.

1. Windows 11
2. Chrome
3. Edge seems to work, Chrome Incognito seems to work
4. Right after the outage ended yesterday
5. adjustments
6. Couldn't connect to server!

 

[Garpachi]

Been having some problems accessing Showdown via the downloadable client since the server shutdown yesterday. Client still gives the standard "technical difficulties" message. Have tried uninstalling and reinstalling the client with no results. Would really prefer to use the client as accessing via the browser is prone to deleting my teams at random.

1. Windows 11
2. Windows Client (most recent download on the front page)
3. Accessing Showdown via web browser still works, as does using the Client on a different computer. Restarting the computer and attempting to access via a VPN have not resolved the issue.
4. Since the server crash yesterday
5. Garpachi
6. Can't connect to server, similar to the post above

 

[CHBALL]

What type of bug are you reporting? Teambuilder

What is the bug?
So I entered teambuilder, to build more teams cuz why not, and i saw that all my teams didnt have their respective pokemons, with that i mean, that my teams were empty when yesterday and today they had pokemon. i dont know if this is a bug, or a saving problem.

Are you able to replicate it? If so, how?
+------------------------------------------------------------+
| [gen1ou] Blaine ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen1ou] Sabrina ✎ ✖ |
+------------------------------------------------------------+
| [gen1ou] Agatha ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen1ou] Blue ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen1ou] Brock ✎ ✖ |
+------------------------------------------------------------+
| [gen1ou] Bruno ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen2ou] Bugsy ✎ ✖ |
+------------------------------------------------------------+
| [gen2ou] Erika ✎ ✖ |
+------------------------------------------------------------+
| [gen2ou] Falkner ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen1ou] Giovanni ✎ ✖ |
+------------------------------------------------------------+
| [gen1ou] Koga ✎ ✖ |
+------------------------------------------------------------+
| [gen1ou] Lance ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen1ou] Lorelei ✎ ✖ empty team |
+------------------------------------------------------------+
| [gen1ou] Lt Surge ✎ ✖ |
+------------------------------------------------------------+

 

[Calook13]

Hi. Not sure if this is the right spot for this but I figured someone could point me in the right direction if not.

I'm working on building a command for a challenge to a custom format. It's a pretty simple format, Gen 3 OU with the Godly Gift mod enabled, and a few choice Pokémon banned/restricted.

The problem is, the godly gift mod doesn't seem to recognize which pokémon is the "god" on the team. I tried restricting some pokemon and only allowing one restricted, figuring the mod would recognize the restricted pokemon to be the god, but this was not the case. Can anyone help? For reference, here's the command:

/challenge (user), gen3ou @@@godlygiftmod, Limit One Restricted, -azumarill, -blissey, -cacturne, -chansey, -deoxys, -deoxys-attack, -marowak, -medicham, -mr. mime, -wobbuffet, -wynaut, *aerodactyl, *alakazam, *deoxys-defense, *deoxys-speed, *groudon, *ho-oh, *jolteon, *kyogre, *latias, *latios, *lugia, *mew, *mewtwo, *rayquaza, *regirock, *regice, *slaking, *snorlax, *wailord

 

[AztecCroc]

Hi. Not sure if this is the right spot for this but I figured someone could point me in the right direction if not.

I'm working on building a command for a challenge to a custom format. It's a pretty simple format, Gen 3 OU with the Godly Gift mod enabled, and a few choice Pokémon banned/restricted.

The problem is, the godly gift mod doesn't seem to recognize which pokémon is the "god" on the team. I tried restricting some pokemon and only allowing one restricted, figuring the mod would recognize the restricted pokemon to be the god, but this was not the case. Can anyone help? For reference, here's the command:

/challenge (user), gen3ou @@@godlygiftmod, Limit One Restricted, -azumarill, -blissey, -cacturne, -chansey, -deoxys, -deoxys-attack, -marowak, -medicham, -mr. mime, -wobbuffet, -wynaut, *aerodactyl, *alakazam, *deoxys-defense, *deoxys-speed, *groudon, *ho-oh, *jolteon, *kyogre, *latias, *latios, *lugia, *mew, *mewtwo, *rayquaza, *regirock, *regice, *slaking, *snorlax, *wailord

Pretty sure Godly Gift only works in gens it was actually designed for.

 

[Calook13]

Pretty sure Godly Gift only works in gens it was actually designed for.

No, the mod still works in gen 3, the problem is that it just always assumes the god is in the first slot, regardless of which pokémon it is.