check the DS time, and the times he's putting the the RNG reporter. Otherwise, I have no idea, unless he's waiting a million seconds to pick up the egg from the daycare.
You need to take the Daycare egg first, then catch a wild pokemon.
I'll keep the fact that he might be taking waiting too long to get the egg in mind because am pretty sure his clock is synced. Thanks though I appreciate the input
if you need more help, ask him to describe it step by step, or post a video of him doing it, so we can see exactly what he's doing. Even one little small thing could mess up the results.
word