Please tell me what errors you get.
the security key or DNS may have been entered incorrectly. check the system settings => internet settings
there may be problems with the network or the environment. to ensure an optimal connection environment, move closer to the access point and make sure that there are no obstructions between the system and the access point. if this does not work, please try again later.
check that your computer can connect to the internet using the same settings. if not, refer to the instruction booklet that same with the access point.
error code: 003-2001
This is what I get. This is stupid for a million reasons, the key is literally 11111111, I have the stupid thing right in front of me. Really frustrated.