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Technical Support v2 [READ ORIGINAL POST before posting]

1. OS - Windows 11
2. Browser - Firefox
3. Issue persisted on Chrome and Edge
4. For roughly a week now
5. TellTaleBeat
6. Client does not appear to ever load and is stuck on loading.
 
  1. W11
  2. Chrome latest ver
  3. Cant copy teams to other browsers so i dont know, also this bug also happens after a lot of teams (idk if its a known issue, my friends also have it)
  4. Proszz
  5. Ill send SS below but the restore/backup is completely glitched making it hard to export my teams to other browsers or even save them.
 

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Proszz said:
  1. W11
  2. Chrome latest ver
  3. Cant copy teams to other browsers so i dont know, also this bug also happens after a lot of teams (idk if its a known issue, my friends also have it)
  4. Proszz
  5. Ill send SS below but the restore/backup is completely glitched making it hard to export my teams to other browsers or even save them.
Click to expand...
Click to collapse...
Its not glitched, you have so many teams the browser is giving you them in the packed string format. We use this format to compress teams into a smaller size for transport (eg: sending it over the network to the server when you want to battle). In this case it was compressed to avoid issues where your browser crashes from trying to display too much at once.

The import all option can handle packed teams.
 
HoeenHero said:
Its not glitched, you have so many teams the browser is giving you them in the packed string format. We use this format to compress teams into a smaller size for transport (eg: sending it over the network to the server when you want to battle). In this case it was compressed to avoid issues where your browser crashes from trying to display too much at once.

The import all option can handle packed teams.
Click to expand...
Click to collapse...
Thanks for reply! I've noticed i can still import multiple teams through there even tho the code is like that, i was scared of bricking my whole team dump. But now that clarifies it for me. Best regards
 
1) Windows 11
2) Google Chrome
3) Yes i tried Firefox and Opera (with the same problem)
4) Yesterday afternoon
5) TheRealAndy23
6) PS is under heavy load and cannot accommodate your connection right now. I try to mobile (put off wifi) and worth, on pc no,
 
Hello! Looking for help with this please.

OS: Windows 10
Browser: Google Chrome
Other browser: Microsoft Edge, Mozilla Firefox
When started: 4/19
Username: MFDeebo
Problem: PS is under heavy load and cannot accommodate your connection right now. Also browser refreshing constantly when first clicking "play" until manually stopped.

I saw a prior post with similar issue with a reply stating the poster's IP was temporarily banned for connection flooding and issue would resolve itself. Problem has not resolved itself for me yet. I noticed my browser would constantly refresh until I manually stopped it when trying to play before. Wondering if my IP was also banned for this?

Thank you!
 
  1. Android and Windows so far
  2. Chrome
  3. Tried edge and Firefox as well
  4. April 29, 2026
  5. thabchi
  6. Whenever I try to connect on my home Internet (wired and wireless), it says PS is under heavy load and cannot accommodate your connection right now. It works if I turn Wi-Fi off on my phone and use data. Not sure if my IP has been banned for some reason
 
So i also have the issue where i can't even open PS and i have no clue on how to deal with it - Doesn't work on both my Computer or my Phone
Username for both is MonopolyVileplume - Its weird as i was able to use it a few hours ago and it's suddenly stopped working with no knowledge
why.

Neither VPNS or using my mother's phone (That's never logged into it before) has worked, so concerns are high
1780339343853.png
 
Last edited:
BendedCart said:
So i also have the issue where i can't even open PS and i have no clue on how to deal with it - Doesn't work on both my Computer or my Phone
Username for both is MonopolyVileplume - Its weird as i was able to use it a few hours ago and it's suddenly stopped working with no knowledge why.
View attachment 837723
Click to expand...
Click to collapse...
Hello, there are currently connection issues with Pokémon Showdown. Please try again later today and it should work (once the server is operational again).
 
Hello, I have an issue on Android Firefox where entering showdown redirects me to some random IP which the browser then automatically blocks for security reasons. Issue is there for both my phone and tablet, but I can enter showdown just fine on Chrome.
 
HoeenHero said:
PS! Technical Support Thread​

Introduction

Before you try anything else, if something's not working, see if it's fixed by connecting via HTTPS; copy/paste this into your URL bar: https://play.pokemonshowdown.com/

This thread is dedicated to technical support for Pokemon Showdown. This is not the place to post bug reports or feature requests--the only things that should go in this thread are requests for help doing something that you should be able to do already, like connect to the server or stay connected.

Also, if you are having trouble connecting, make sure that the login server isn't just down by clicking this link.

PS is still in development, so we may not have the answer to all your questions, but we'll try, and the information you provide should help us identify problem areas.

Rules

If you post a support request in this thread, it must contain the following information. If it does not, it will be deleted. If the information is irrelevant to your request/question, it probably belongs in Simple Questions, Simple Answers

Please include the following information in your question:
  1. Operating system
  2. Web Browser (with version, if you know it)
  3. Have you tried other browsers? If so, which one, and does this problem happen on them as well?
  4. When did this problem start?
  5. Your PS username
  6. And of, course, your problem (include any error messages verbatim. give frequency, etc.).
In addition, you should not post if...
  • ...your question is answered already in the FAQ post in this thread.
  • ...you have a bug to report that's not technical, such as an error in tiering, commands not working, etc. Post bug reports through the bug reports form.
  • ...you have a suggestion for Showdown. The suggestions forum is here.
  • ...you want to ask a question about Shoddy Battle, Pokemon Laboratory or Pokemon Online. We do not support these simulators anymore.
  • ...you want to file a complaint or otherwise need to contact upper staff, see this thread for contacting upper staff.
  • ...you want to appeal a punishment.
    • If its a room punishment (mute, roomban, blacklist) contact a room owner or the staff member who punished you.
    • Otherwise if its a lock, weeklock, or namelock, open a help ticket on the website with /ht.
    • Otherwise if its a global (server) ban, permalock, or permaban please see this thread.



The easiest way for you to make a post like this is to quote-reply to the next post, remove the quote tags, and fill in the relevant information.
Click to expand...
Click to collapse...
1. ChromeOS
2. Google Chrome
3. No
4. Recently, after summer break
5. iam2fake
6. Whenever I open Showdown, memory usage rapidly skyrockets to upwards of 6gb, effectively making my dookie ah school chromebook unusable while the tab is open. This has never happened to me before, and it is has had me stumped. I've cleared cookies, and that does nothing. thank u for help!!
 
Servers can't connect or load extremely slow (1 frame in 10 minutes) in central europe.
Are you doing maintenance or something?
down reports:
August 12th: players from Sweden/Finland/Russia can't connect
August 15th: players from Canada/USA can't connect
August 19th: players from Poland/Germany/Netherlands can't connect
 
1. Windows
2. Brave
3. Google Chrome, Firefox, Microsoft Edge
4. Just now, but I have had a simmilar problem (mechanically the same) 2 weeks ago, which went away the next day
5. CapitanPabloskii
6. Showdown doesn't let me connect on PC specifically, works fine on mobile. 2 weeks ago I was stuck on "loading" and now I am stuck on the screen attached below.
1788207907153.png
 
Actually, in the minutes writing this post and asking other people, the screen has updated.This may be because I cleared my cache after the first image to see if that would fix it.
1788207959386.png
 
1. Windows 11
2. Latest Chrome version
3. Yes. Firefox on Debian but it yields the same result.
4. As of writing, around two hours ago.
5. Various (Large Big Mac Meal, swanleys, shepherdswell, lostwithiel, husbandsbosworth, ugley)
6. Almost like a 'shadow ban' from PS - I can still send messages and PMs, except no one will see them. Reloading the page will remove all the messages I sent. This happened across two unrelated IPs, browsers and even OSes - but no change. Logging to a new account allows for maybe two minutes of chatting (enough to ask for help in Help) but after that, radio silence.
 
  1. Iphone 13 pro
  2. Safari
  3. Yes, also tried to login on chrome
  4. This morning
  5. Yannifer
  6. Website says that my name is currently in use, but i'm not logged in anywhere.
 
Yannifer said:
  1. Iphone 13 pro
  2. Safari
  3. Yes, also tried to login on chrome
  4. This morning
  5. Yannifer
  6. Website says that my name is currently in use, but i'm not logged in anywhere.
Click to expand...
Click to collapse...
Did you register the "Yannifer" username before, or did you leave it unregistered? If you left it unregistered, anyone else who thought "Yannifer" was a nice name can use it and register it for themselves instead, pulling the username out from under you.
 
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